Telephone Systems

Nickel City Communications Ltd. has partnered with the leading manufacturer within the telephony and VoIP industry, Avaya. This partnership allows NCC unprecedented access to provide, install and service Northern Ontario with the leading edge in technology. Utilizing our partnership, you can rest assured that our products are top of the line and well supported by established companies. All of this is done while providing the excellent local service that our customers have grown accustom to throughout Northern Ontario.

With Avaya’s acquisition of Nortel, not only did their market share grow, but their product line doubled in size. For this reason, Avaya decided to streamline all their product lines into a new single unit system called the Avaya IP Office. Don’t let the name fool you, the IP Office is a hybrid system that can utilize any combination of analog, digital and VoIP from both the Avaya and Nortel worlds. This allows customers to migrate to the newest technology at their own pace without doing a complete “forklift” or breaking the bank.

We can cater to a small business of 4 telephones or to a medium large business of 400 telephones and 32 different sites. The IP Office is completely modular which allows customers to only purchase what they need without being forced into equipment you will not need. The IP Office grows as you grow.




Avaya IP Office Features

  • Full analog, digital and VoIP capabilities
  • Range of 1 user to 2000
  • Connect up to 32 different sites
  • Mix and match both Avaya and Nortel Branded telephones
  • Unified Messaging
  • Unlimited voicemail boxes
  • Voicemail to email
  • Remote Access programming/service


Not ready to upgrade to the Avaya IP Office ?
There is no need to worry and no need to rush into a new telephone system.  Nickel City Communications Ltd. still offers all the required support and refurbished products for your older Nortel and Norstar Telephone Systems.  Our warehouse is full of refurbished product that we test in our lab and all Nortel equipment will leave our door with a 1 year warranty.  Nickel City Communications Ltd. guarantees all refurbished Nortel products will meet all your needs.